FAQ

Welcome to the Emelie Park FAQ page. Below, you'll find answers to some of the most common questions we receive from our customers. If you don’t find what you’re looking for, please feel free to contact us.

 

1. Who is Emelie Park?

Emelie Park is a London based brand that offers modern elegance inspired furniture sourced from around the world. Our collection includes a wide range of products, from dining chairs and lounge sets to pendant lamps and ceiling lights.

 

2. Where do you ship?

We offer worldwide shipping. Shipping costs and delivery times vary depending on your location. 

 

3. How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number and instructions on how to track your package. You can also log into your account on our website to view your order status.

 

4. What is your return policy?

We accept returns within 30 days of delivery. Items must be in their original condition and packaging. For more details on how to process a return, please visit our Return Policy page.

 

5. Can I cancel or modify my order?

You can cancel or modify your order within 24 hours of placing it. After this window, the order may already be processed and shipped. Please contact our customer support team as soon as possible if you need to make changes.

 

6. Do you offer customisation?

Some of our products offer customisation options, such as colour and material choices. Please check the product description for details or contact us for more information.

 

7. What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment methods. 

 

8. Do you offer a warranty on your products?

Yes, most of our products come with a warranty. The warranty period and coverage vary depending on the item. 

 

9. How can I contact Emelie Park?

You can reach us by email at info@emeliepark.com